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This position will require onsite presence at our facility in Mexico City, MX.
Our Mission & Values:
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
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Main Objectives and duties:
1. Maximum access/availability for all desktops
○ Maintains daily monitoring and preventive maintenance to maintain desktop performance
○ Performs daily inventory for all IT Equipment
○ Submits real time report to Supervisor for all busted/damaged equipment.
2. All Software/ tools needed by all department are installed and updated
○ Informs Technical Support Supervisor before installing any software
○ Follows work instructions on installing software, drivers, tools
○ Updates Software inventory file.
3. All legitimate internal Customer requests are catered on a timely manner.
○ Monitors and updates Helpdesk...
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Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.
This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.
Dimensions of Leadership:
1. Mentor: Help others succeed in their...
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Join the Team!
Are you looking for a stable opportunity with growth, benefits, and a positive work environment?
We are hiring onsite Bilingual (Spanish/English) Customer Service Representatives in Mexico City. Be part of a company that values your professional development and well-being.
For Virtual Applicants, we require candidates to turn on their camera
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Qualfon Costa Rica está contratando Representantes de Servicio al Cliente.
Se requiere contar con un nivel de inglés avanzado
El candidato ideal ofrecerá una experiencia de servicio que supere las expectativas y facilite que los clientes se conviertan en embajadores de nuestra marca.
En este puesto, el empleado atenderá llamadas y correos electrónicos de los clientes, respondiendo preguntas o resolviendo inquietudes que puedan tener. Sus...