Qualfon Costa Rica is actively hiring Back Office Representatives. The ideal candidate can work as part of a team, and the ability to respond quickly to requests from management.

As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports.

OUR MISSION

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through Qualfon University program

• FREE access to personal and professional support through the Qualfon care coaches’ program

• Medical, dental. vision benefits and life & accident insurance

• Competitive wages

• Opportunities to earn additional income through incentives

• Paid time off

• Paid training

• Employee discounts

• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

• Qualfon is dedicated to ensuring all team members have Fun@Work!

WORK FROM HOME REQUIREMENTS

• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

• Upload speed of 3Mbps; Download speed of 10 Mbps

• The Internet service provider (ISP) must be highly stable with 1% or less packet loss

• Latency under 100ms

• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved

• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

EMPLOYEE BENEFITS

· Costa Rica mandatory benefits.

· Scholarship program at Qualfon University (Rochat School of Business).

· Care Coach program.

· Free access to online learning platforms (LinkedIn and Coursera).

· Medical benefits through MediSmart for full-time employees.

· Competitive wages plus bonus.

· Opportunities to earn additional income through incentives.

· Values-driven organization.

· USD salary & Referral bonus

KEY RESPONSABILITIES

· Data management.

· Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.

· Collect the feedback of all the assigned queues daily and take the needed action.

· Adheres to the internal compliance policy and guidelines established by Qualfon and the client.

· Follows up with customer needs and team lead requests.

· Cooperates with special projects.

QUALIFICATIONS

· Advanced English Speaker. Fluent in verbal and written English 85% / B2.

· Strong knowledge of Microsoft Excel.

· At least 1 year of call center experience.

· Strong organization skills and attention to detail.

· High-level written and verbal communication skills.

· Communication and interpersonal skills.

· Proficiency in MS Office.

· High School Diploma.

· Excellent email etiquette.

· Customer Service Oriented.